FAQ

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FAQ 2017-03-04T00:24:57+00:00
How do I order? 2017-03-16T02:21:32+00:00
  1. Decide on what product(s) you require.
  2. Decide on which day you want delivery.
  3. Decide whether this is a re-occurring (e.g. every Monday)

For most business customers, deliveries will be early to mid morning.

Home customers can choose morning or afternoon.

We require one business days notice to CHANGE, SUSPEND or STOP orders.

 

How do I setup an account? 2017-04-08T18:37:01+00:00

One of the reasons why customers like us is that we have very little paperwork to complete.

We do away with alot of the legal mumbo jumbo and make this process easy as.

We have a MFL Business Credit Application Form that simply asks for contact and delivery details.

Just complete and email back to your local Molesworth Fruit branch and a member of the team will get back to you when account is COMPLETED with account information.

For monthly accounts, also complete the following form Smart Debit Authority Form

What happens when my account is in STOP CREDIT? 2017-03-16T01:46:25+00:00

The system places your trading account on HOLD.

No further ordering/processing of invoices are possible.

ALL OUTSTANDING balance must be paid in full before account is re-opened.

Molesworth Fruit reserves the right to ‘reduce’ terms (e.g. lower from monthly to 14 days, to 7 days etc…) as we deem necessary if your account is in STOP CREDIT frequently.

If there are issues, please call our accounts on 0800 003360 to discuss.

What happens when my account is in SUSPENSION? 2017-03-16T01:47:47+00:00

Your account has either exceeded its credit limit, amounts are owing over the agreed payment terms.

To take account from SUSPEND mode, overdue payment is required promptly.

Quite often, this is just a mere oversight, or a few invoices were missed from the payment run.

If in doubt, please contact out accounts on 0800 003360 and quote your account number to discuss.

How do you do billing? 2017-03-16T01:49:41+00:00

All orders go out with a PACKING SLIP.

An INVOICE will be emailed out to you (or nominated person) the day after.

A STATEMENT will be emailed out to you either WEEKLY, FORTNIGHTLY or MONTHLY as per agreed trading terms.

There is an option to CONSOLIDATE invoices (e.g. to reduce administration, per location etc…) during STATEMENT time.

If your company uses ORDER numbers, or references, please email to us.

We do not mail bills through the traditional post system.

 

What are your payment terms? 2017-03-16T01:30:48+00:00

Because a majority of our customers have long standing orders and repeat business, we offer the following:

Businesses – 14 days from invoice date (Default)

– 20th following month (Direct Debit only)

Homes – Payment in full before delivery (Default)

– 7 days from invoice date (subject to conditions)

– 14 days from invoice date (subject to conditions)

What type of payments do you accept? 2017-03-16T01:24:42+00:00

Bank transfer (e.g. we send you bank account details (bank, branch, account number, suffix)).

DIRECT DEBIT (e.g. we deduct funds from your account at regular intervals). For monthly accounts, this is a pre-requisite.

Credit Cards (e.g. NZ mastercard, NZ Visa, Q Card, Prezzy Card, AMEX). There is a 3.5% surcharge on top of your order for this facility.

Cash – No

Cheques – No

Bartercard – No

What times do you deliver? 2017-03-28T08:05:19+00:00

For businesses, deliveries are expected to arrive early to mid morning.

Subject to physical access and typical traffic conditions.

For Homes, either morning (8-10am) or afternoon (2-4pm). Most home deliveries provide us delivery information (e.g. leave at front door under cover…)

For specific days of the year (e.g. Xmas week), workload is extremely high and there maybe slight delays (2-3hrs).

What days do you deliver? 2017-03-16T01:09:13+00:00

Businesses: Monday, Tuesday, Wednesday, Thursday and Friday.

Homes: Same as Businesses plus Saturday.

Public holidays: No.

Where don’t you deliver to? 2017-03-16T01:05:29+00:00

PO Boxes.

Locations we deem inaccessible or unsafe.

Wind, rain or shine, our drivers somehow gets there.

Do you deliver on weekends? 2017-03-16T01:02:38+00:00

For Home Deliveries we do on Saturday’s.

There is a fee of $5.00 (excl GST) per box for this service.

Is there freight charges? 2017-03-16T01:16:22+00:00

No, if the order amount is:

  • above $20 (Excl GST)
  • within Auckland, Hamilton and Wellington city
  • multi-location nationwide customers

For surrounding areas, we charge from $2.80 (plus GST per box) and depending how far you are located from CBD.

Because we have hundreds of deliveries daily, we often use couriers to assist us (we can’t be in all places at once!!!).

If in doubt, we will normally notify you of any additional fees when we determine your delivery address.

Price List 2017-03-16T00:50:45+00:00

How can I get a copy of the latest price list? Just click on one of the ENQUIRY buttons on the home page

An email screen should appear. Just send enquiry off and one of our team members will get back to you within a working day.

Welcome 2017-03-16T00:36:55+00:00

Welcome to our website. We hope most the information in this Frequently Asked Question section will answer your questions. If not, just give us a call. better still, email us (See Contact Us page), and one of our friendly customer service staff will assist you.

We are staffed from 8am to 4pm every week day (excluding public and observed regional holidays).

For something abit more urgent, just email your closest manager Auckland, Hamilton, Wellington, Other, and they’ll get back to you promptly.

Product pricing 2017-03-16T00:45:24+00:00

In most cases, customers like to keep within their budget. ALL our fruit, milk, juice and other products fluctuate very little throughout the year.

Because we negotiate with suppliers every season, we are able to keep the prices static for long periods (Last price change was Autumn 2016.)

Except for specific reasons like bad weather which can affect production, or in recent cases of ships breaking down causing a banana shortage. Prices don’t change much.

Do you have a minimum order quantity? 2017-03-16T00:35:32+00:00

No. You can order as little as 1ltr of milk or one of our smallest fruit boxes or any combination of each.